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Malaysia taxi: A review on current action taken by authorities to improve taxi services

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Author: 
Amirul Fahmi Razali and Dr. David Hands
Abstract: 

Individual mobility is one of the great significance to everyone. A decent level of mobility regularly requires the utilisation of various methods of transport, with every mode framing a connection in the vehicle chain. Taxi is a critical link in this chain, giving a door-to-door service day and night(Transport, 2001). One of the signs of any world-class city is the presence of a compelling public transport framework which providing an efficient transport into and out from the city (Lai, 2014). Introduction to the GTP (Government Transformation Plan) Annual Report, 2014 says that, one of Malaysia aspiration, with the improving Urban Public Transport (UPT) NKRA (National Key Result Areas) is to execute one such public transport system inside Greater Kuala Lumpur/Klang Valley to make the city comparable to other developed urban countries. While Malaysia has gained tremendous ground in improving their rail, buses and taxi services in the course of recent years reported in the GTP annual report in 2014, it is evident that more work should be undertaken. In addition to this, Dato’ Seri Liow Tiong Lai highlighted that the data keeps on showing positive developments, which proposes that the developments are in good shape. For instance, ridership numbers for the peak period in the morning grew 4% in 2014 to 455,728 public transport riders contrasted with 437,525 in 2013. The increasing consumer satisfaction of public transport services to 86% from 71% is additional proof that the system is gradually, however without a doubt, moving forward (Lai, 2014). The paper reviews and discusses the steps took by the government as well as the authorities to nearly reach the success. In accordance to this, the paper also tends to review the outcome and the current situation based on several comments made in news articles and reports. It is important to discuss these two things as from there we can see the pro and cons behind the success of every policy and actions taken to look for further improvements.

EDITOR-IN-CHIEF

        

            Prof. Dr. ISMAIL YILDIRIM

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