Design and deployment of a decision support system for digital maturity assessment of beninese municipalities
The digital transformation of local governments in developing countries presents major challenges for governance efficiency and inclusiveness. This study introduces the design and implementation of an innovative Decision Support System (DSS) for assessing and monitoring the digital maturity of 77 municipalities in Benin, across 12 administrative departments. The main objective is to develop a structured and interactive dashboard that allows decision-makers to identify digital strengths and weaknesses in their territories.